Questions? Feedback? Problems?

This is support for iA Writer Pro and iA Writer, professional, beautiful apps to craft your text. Search our knowledge base articles, browse public discussions, or create a new discussion.

→ If you have a problem, please read “Troubleshooting problems in Writer” first, for general hints.

Before starting a new discussion, please check if your question has been answered, or if there’s an open discussion, to help us answer quickly. We aim to reply within 1-2 business days. Note: off-topic posts will be removed. To report a problem, please describe:

  1. What you did, step by step
  2. What you expected to happen
  3. What actually happened

If you can, please attach a screenshot, problematic document, or screencast. Thank you!

Problems with iCloud sync?

→ Please read our detailed knowledge base article: iCloud won’t work, what’s wrong?

Please note that if you have upgraded to iCloud Drive, you will not be able to sync documents with OS X (pre-Yosemite) or iOS 7. Please see Apple’s iCloud Drive FAQ

What happened to support.iawriter.com?

We’ve released a new app, iA Writer Pro for Mac, iPad and iPhone, and would like to manage support requests for both iA Writer Pro and iA Writer at one location. However, we’re dedicated to providing you with continuing excellent support. If you have any questions or concerns, please don’t hesitate to let us know in the discussions.

Thanks!