I’m sorry to hear you’re having this problem, and
I’m very sorry for the slow response. What you’ve
described shouldn’t happen with Writer, but to investigate
further I wonder if you could give me some extra information.
When you saved the document to iCloud initially, did you do
this by first saving a copy to your Mac, then selecting File >
iCloud… > Add to iCloud in Writer?
You then edited the document via iCloud on an iPhone,
What program did you use to do this editing? Writer for
Did you open the document on returning to your Mac, or was it
If you reopened the document, did you open it using the File
> iCloud… menu or a different way?
Were your Mac and iPhone both connected to the internet and
able to sync?
Was the extra data you’d added still available on the
3 Posted by Winfried Hoke on 06 May, 2012 12:05 AM
* the first point may be interesting - the same document WAS already in the icloud folder on my mac - it was the same document already in place on the icloud. - it was the old version of it though.
* it was closed in the meantime.
* as far as i remember, i just opened the application and as it was the last open document it showed up imeediatly. - again: as far as i remember
* i reckon so
* no, it synced, as I guess, with the OLD version from the mac. thus, mac AND iphone had the old version from then on. the new version from the iphone was gone..
it was not that much of a deal after all, but it was quite annoying when it happened.
I hope you can figure out what is the problem to avoid this problem in the future.
so you can have plenty of happy users, ;)
Thank you for your answers. We are definitely very concerned
about this kind of issue, especially as it’s entirely
possible it’s an iCloud problem that we can’t do
I initially guessed you’d used Writer to save the document
then add it to iCloud, but you’ve said it was already there.
I’m wondering, how was the document initially created and
added to iCloud? If you could spell out how you did this I’d
really appreciate it. Also, did you view or edit the document on
any other devices than the Mac and iPhone you mention here?
Finally, have you made any significant changes to your iPhone (like
jailbreaking) or Mac (like system-level hacks) at all?
5 Posted by Winfried Hoke on 10 May, 2012 09:02 PM
yeah the first version of the document was there.
that is a good question. I would rather say I created it on Writer for mac, closed it. Opened it on the iPad, edited, and when I came back to the Writer on Mac App this version got onto the iCloud instead of the new one.
nope, just as described in the first mail.
nope, I am a very decent Apple user, everything without significant changes (well, dropbox on the mac, but that can't do any harm to that issue I reckon)
ps. where is your office? Your company is quite international ;) have a great day!
Thank you for your reply. Hrm, this is very puzzling, as our
theory was this problem might be caused by either
changing things inside the ~/Library/ folder,
which some articles about iCloud troubleshooting suggested, and is
quite technical (you wouldn’t have done this by accident),
using MobileMe on the same computer before changing to iCloud,
which you wouldn’t have done if you’re a recent Mac
In using iCloud, Writer hands off all syncing and versioning to
iCloud and just reports what iCloud tells it. I suspect this means
you struck some rare bug in iCloud, not that this is any
consolation for lost work(!). Unfortunately all I can suggest is
that you try the suggestions in our knowledge base article
won’t work. What’s wrong?” and see how things
go. If you have additional problems or discover anything else that
might help us please let me know! Finally, if nothing works please
consider trying Dropbox instead — read our knowledge base
are the differences between iCloud, Dropbox and local
storage?” for more info (and for why we currently
recommend iCloud over Dropbox).
PS I’m based in the Tokyo office, and we also have small
offices in Zürich and Berlin :-)
i didnt do any of those things.. I will just rely on dropbox. dropbox never messed up so far. additionally, there are versions and nothing is just deleted as in iCloud. "it just works
- good one
anyway, thanks for the discussion
I edited a document on my mac, then quit writer and put the mac
I then opened the document on my iPad and none of the additional
data was there. Worried, I fired up the mac again, the new stuff
was there for a moment and then replaced with what was on the iPad,
the older version in effect.
I wonder if this was because iCloud didn't have time to sync
between me finishing my work on the mac and putting the machine to
Fortunately I'd printed a copy of my document for editing, so
I'll just have to re-type the missing bit (about 1,000) words - I
need to edit anyway.
This is very worrying though and seriously dents my confidence
in writer, which I've been a huge fan of since v1. I think I'll
start exporting a back up from writer every day now, which does
slightly defeat the purpose of iCloud!
@Dom — I’m sorry to hear about this. When you looked
at the document on the iPad, did you begin editing at all (did the
keyboard appear)? iCloud should be rock solid, but because
the iCloud server decides what’s canonical and there’s
no undo or revert, any time sync doesn’t complete properly
it’s possible for it to make a mistake. We’re working
hard on some ideas that could help mitigate this, but we’re
really hoping Apple makes previous versions available (as Dropbox
does), which would provide a safety net.
We have ways to refresh cloud storage in Writer for iOS —
tap the File Drawer icon then tap the circular Refresh icon in the
bottom of the storage panel. Dropbox also has a specific Sync icon
(two circular arrows) for manually syncing. We don’t have
this in Writer for Mac now. Writer on all platforms should sync
frequently with iCloud or Dropbox as long as you have a net
connection, and saving in Writer for Mac should transfer the
information to iCloud in a few seconds. I’m concerned about
you loosing 1,000 words, as that should not happen unless your Mac
was not able to connect to iCloud.
We’ll keep working hard on identifying and fixing this
issue. Thank you all for your patience. In the meantime if
you’re worried about whether a sync from Mac has been
successful, you can always check in Writer for iOS.